Refund & Return Policy

Last updated: October 26, 2026

PandaClean is operated by KRB AGENCY LLC. We want you to love your PandaClean cloths. If you don't, our 60-Day Shine Guarantee has you covered.

60-Day Shine Guarantee

Try PandaClean for 60 days from the date of delivery. If your glass isn't clearer and your cleaning isn't easier, contact us within those 60 days and we will refund your order in full. You can use the cloths during this period: the guarantee is there so you can test them for real.

How to request a refund

  1. Send us a message through our Contact page with your order number and a short note on why you are not satisfied.
  2. We reply within 1 to 2 business days. If we need the cloths back, we will send you the return instructions and address. Items sent back without contacting us first cannot be processed.
  3. Once your request is approved, your refund is issued to your original payment method within 5 to 10 business days. Your bank may take a few extra days to show it.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and a photo. We will send a free replacement or a full refund, and you will not pay any return shipping.

Order cancellations

You can cancel your order free of charge before it ships by contacting us as soon as possible. Once it has shipped, the 60-Day Shine Guarantee applies.

Before opening a dispute

Please contact us first. We usually resolve any issue much faster than a bank dispute.

KRB AGENCY LLC (doing business as PandaClean)
321 2nd Ave S, Seattle, WA 98104, United States
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