Shipping Policy

Last updated: October 26, 2026

PandaClean is operated by KRB AGENCY LLC, 321 2nd Ave S, Seattle, WA 98104, United States.

Where we ship

We ship to all 50 U.S. states. Deliveries to Alaska, Hawaii, Puerto Rico, U.S. territories and APO/FPO addresses may take longer.

Shipping costs

Shipping is free on the 3-cloth and 6-cloth sets. For a single cloth, the shipping cost is shown at checkout before you pay.

Processing time

Orders ship within 48 hours (business days, excluding U.S. federal holidays) after payment is confirmed. You receive an order confirmation by email right away, then a shipping confirmation with a tracking number once your order ships.

Delivery time

Estimated delivery time within the contiguous United States is 7 to 15 business days after your order ships. Delivery estimates are not guaranteed and can be affected by carrier delays, customs processing, weather or peak seasons.

In accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship your order within the time stated, we will notify you promptly, give you a revised shipping date and offer you the option to cancel for a full refund.

Taxes and duties

Applicable sales taxes are calculated at checkout. Some orders ship from our fulfillment partners' warehouses outside the United States. If a carrier asks you to pay unexpected fees at delivery, contact us before paying so we can help.

Tracking

Tracking information can take 24 to 48 hours to update after you receive your shipping email.

Wrong address

Please double-check your shipping address. If you notice a mistake, contact us right away and we will do our best to fix it before your order ships.

Lost or delayed packages

If your tracking shows delivered but you can't find your package, check with neighbors and your local post office, then contact us within 7 days. If your package has not arrived within 30 days of shipping, contact us and we will send a replacement or a refund.

KRB AGENCY LLC (doing business as PandaClean)
321 2nd Ave S, Seattle, WA 98104, United States
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